Privacy Policy

Information We Collect

We collect information in a few different ways depending on how you interact with this site:

• ZIP code lookups. When you enter a ZIP code to check Spectrum availability, that ZIP is sent to our availability API to query the FCC National Broadband Map dataset. We do not link ZIP code queries to your identity and we do not store them in a way that identifies you personally.
• Server logs. Our web server automatically records standard access-log data: your IP address (or a truncated version of it), browser type, referring URL, pages visited, and timestamps. We use this for security monitoring and aggregate traffic analysis.
• Consent state. When you interact with our cookie banner, your choice (“Accept all” or “Decline”) is stored in your browser’s localStorage under the key spc-consent. This is a local record only; it is not transmitted to our servers.
• Phone calls. If you call us, calls may be recorded for quality assurance and training purposes. You will receive notice of recording at the start of the call.
• Analytics and advertising. We use Google Analytics and Google Ads tags. Under Google Consent Mode v2, these services default to “denied” for all ad storage, ad user data, ad personalization, and analytics storage until you click “Accept all” on our cookie banner. If you decline, no identifying analytics or advertising cookies are set.

How We Use Your Information

We use the information we collect to:

• Show you Spectrum plan availability at your ZIP code and route you toward the right offer.
• Maintain and improve the security and performance of this website.
• Understand aggregate user behavior so we can improve content (analytics, post-consent only).
• Run Google Ads campaigns that match our ads to relevant audiences (advertising data, post-consent only).
• Process inquiries and order referrals with Spectrum on your behalf when you call us.
• Comply with legal obligations and enforce our Terms and Conditions.

We do not use your information to make automated decisions that significantly affect you, and we do not engage in profiling for purposes beyond aggregate advertising analytics.

Sharing Your Information

We share your information only in these limited circumstances:

• Spectrum for order fulfillment. When you call us and place an order, your order information is shared with Spectrum (Charter Communications, Inc.) so they can provision service, bill you, and fulfill your subscription. Once an order is placed, Spectrum’s own privacy policy governs that information.
• Service vendors (post-consent). If you have accepted analytics/advertising cookies, data may flow to Google LLC under Google Consent Mode v2 for analytics and ad-performance measurement. These vendors are contractually required to handle data in accordance with applicable law.
• Legal requirements. We may disclose information if required by law, court order, or to protect the rights, property, or safety of the operator of this website, our users, or the public.
• We do not sell your personal information. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Retention

Server log files are retained for up to 90 days and then deleted or anonymized. Analytics data (when consented) is retained per Google Analytics’ default retention settings (26 months) and can be reduced at your request. Consent state stored in localStorage persists in your browser until you clear it or change your choice via the “Manage cookies” link in the footer. Call recordings, if applicable, are retained for up to 12 months.

Security

We take reasonable technical and organizational measures to protect information against unauthorized access, disclosure, alteration, or destruction. This site uses HTTPS encryption for all traffic. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

Children Under 18

This site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will take steps to delete that information promptly.

Your Privacy Rights (CCPA/CPRA and Other U.S. Laws)

Depending on where you live, you may have rights under state privacy laws such as the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These may include:

• Right to know. You can ask what categories or specific pieces of personal information we have collected about you.
• Right to delete. You can ask us to delete personal information we hold about you, subject to certain exceptions.
• Right to correct. You can ask us to correct inaccurate personal information.
• Right to opt out of sale or sharing. We do not sell personal information. If that ever changes, we will update this policy and provide an opt-out mechanism.
• Right to limit sensitive data use. Where applicable, you may ask us to limit use of sensitive personal information to purposes permitted by law.
• Right to non-discrimination. We will not discriminate against you for exercising any of your privacy rights.
• Global Privacy Control (GPC). We honor GPC signals where technically feasible. If your browser sends a GPC signal, we treat it as a request to opt out of any data sharing that qualifies as a “sale” or “sharing” under applicable law.

To exercise any of these rights, contact us by phone at (800) 555-0199. We will respond within the timeframe required by applicable law (generally 45 days, with a possible extension of an additional 45 days). We may need to verify your identity before processing your request.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last reviewed” date at the top of this page. We encourage you to review this policy periodically. Continued use of the site after changes are posted constitutes your acceptance of the revised policy.

Contact Us

Questions or concerns about this Privacy Policy? Reach us at:

• Phone: (800) 555-0199

We aim to respond to all privacy inquiries within 10 business days.